At Castledene Property Management, our success is built on a reputation for outstanding customer service to both Landlords and tenants. Our expertise and unrivalled market knowledge has established our company as the fastest growing letting agent in the North East in only 2 years
We have over 1000 houses under full management in the North East, across 3 branches and with a further 3 planned for this year, we truly can cover the whole of the North East. All our staff are fully trained both internally and also through the National federation of Property professionals, technical diploma in residential lettings, giving you peace of mind that the staff member managing your investment is fully qualified to do so.
We were also recently voted North East letting agent of the year, at the prestigious Landlord and letting agent awards show in Birmingham 2010, beating over 200 entrants from the North East including national franchises and large corporate companies to win this award.
Our lettings service is tailored to suit our landlords and tenants, whether you want Let Only, or full Property Management, we can accommodate your needs. We aim to make whatever service you choose friendly, efficient and professional. If you need us to, we will guide you through the processes required to become a private Sector Landlord ensuring you and your properties meet all the Legislative requirements prior to Letting.
With our excellent marketing, full advantage is taken of property portals available on the internet and we advertise the properties on three of the country’s most successful property websites, Right move, prime location and find a property.com as well as our own bespoke site. We find that this is the most effective way we market your property and is updated daily, supported by our distinctive advertising boards and half page weekly adverts in our local newspaper, our properties are often tenanted before they are advertised. These proactive methods mean we find quality tenants for our landlords quicker than any of our competitors.
As we are specialists and landlords ourselves, we know how to manage property for optimum performance, whilst ensuring smooth running tenancies, and compliance with the various landlord and tenant laws.
Castledene Property Management is accredited by The National Approved Letting Scheme - a Government backed accreditation scheme which offers peace of mind to landlords and tenants in the knowledge that the firm they are dealing with offers clearly defined levels of customer service.
Our Services Include:
- Visiting you at your property and providing a rental valuation and any other advice which you may require about letting your property.
- Advising you on compliance with the various safety regulations.
- Locating suitable tenants.
- Your property will be advertised both locally, in our window display, right move, prime location, find a property.com and on our web site.
- We also have excellent contacts with various company and other establishment personnel departments and furthermore usually have tenants waiting for certain areas.
- Accompanying tenant applicants to view the property.
- Obtaining and evaluating comprehensive references.
- Preparing a suitable tenancy agreement and arranging signature by the tenant.
- Preparing an PDA prepared inventory and schedule of condition.
- Checking the tenant into the property and agreeing the inventory. If the tenant is an LHA tenant then we also complete their benefit claim online and accompany them to the local authority, making sure that we get paid direct.
- Receiving rental payments monthly in advance and paying you promptly, together with a detailed statement from our state of the art computerised management system.
- If required, paying regular outgoings for you from rental payments.
- Inspecting the property periodically, and reporting any problems to you.
- Arranging any necessary repairs or maintenance, first liaising with you in the case of larger works.
- Keeping in touch with the tenant on a routine basis and arranging renewals of the agreement as necessary.
- Checking tenants out as required, re-letting and continuing the process with the minimum of vacant periods to ensure that you receive the optimum return from your property.
Our service is second to non and we Guarantee you will be impressed. Please contact Castledene Property management today so we can start making you money immediately